Holiday Consultant (also called a Travel/Holiday Sales Consultant) role:

Job Title: Holiday Consultant

Role Purpose

Advise customers on holiday packages, flights, and accommodation, and convert enquiries into bookings while delivering excellent customer service.

Key Responsibilities

Consult with customers (in person, phone, or online) to understand travel preferences, budget, and requirements

Recommend and sell holiday packages, flights, accommodation, transfers, insurance, and add-ons

Build bespoke itineraries for individual or group travel

Process bookings accurately using booking/reservation systems (e.g., GDS, Amadeus, Galileo)

Meet and exceed individual sales targets and KPIs

Stay current on destinations, visa/passport requirements, and travel advisories

Handle customer queries, amendments, cancellations, and complaints

Upsell relevant products (excursions, upgrades,



travel insurance)

Maintain robust supplier and tour operator relationships

Requirements

Previous experience in travel sales or customer service (often 1–2+ years)

Strong destination knowledge and genuine passion for travel

Excellent communication, negotiation, and sales skills

Proficiency with booking systems/CRM software

Target-driven with strong attention to detail

Flexibility to work weekends/evenings/retail hours (for retail-based roles)

Desirable

Relevant travel & tourism qualification

Foreign language skills

Personal travel experience across multiple regions

Benefits:

- Flexible schedule
- Work from home

Work Location: Remote

📌 Holiday Consultant (India)
🏢 MakeMyHolidayz
📍 India