Job Requirements

Role/ Job Title: Relationship Manager - UnnatI MBL

Function/ Department: Unnati MBL

Job Purpose:

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- To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
- Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities:

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- Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
- Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.
- Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
- Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
- Digital Adoption:



Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
- Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.
- Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Secondary Responsibilities:

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- Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
- Cross-Functional Collaboration: Build robust relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications:

Graduate

Years of Experience:

5-10 Years

📌 Relationship Manager - Unnati MBL (Surat)
🏢 IDFC FIRST Bank
📍 Surat