Description

We are seeking an enthusiastic and dedicated individual for the International Voice Process role. The ideal candidate will be responsible for managing customer interactions through voice communication, ensuring a positive customer experience while addressing their needs effectively.

Responsibilities

- Handle inbound and outbound international calls effectively and efficiently.
- Assist customers with inquiries regarding products and services.
- Provide accurate information and support to customers to enhance their experience.
- Resolve customer complaints and issues in a timely manner.
- Maintain call logs and report issues to the management team.
- Work collaboratively with team members to achieve targets and goals.

Skills and Qualifications





- Excellent communication skills in English (verbal and written).
- Solid customer service orientation and skills.
- Ability to work in a fast-paced environment.
- Proficiency in using computers and basic software applications.
- Problem-solving skills and the ability to think on your feet.
- Flexibility to work in different shifts, including nights and weekends.
- Basic knowledge of international calling processes and protocols.

Contact: HR Gautham ((phone hidden))

Skills: Problem Solving, Time Management, Multitasking, Active Listening, Call Management, crm software, Customer Service

Experience: 1.00-4.00 Years

📌 International Voice Process (Bengaluru)
🏢 Wroots Global Private
📍 Bengaluru