SLM Infotech Pvt. Ltd. is a growing e-commerce company. We are looking for a Customer Care Executive with good communication skills to handle customer queries through calls, WhatsApp, emails, and chat while delivering excellent customer service. Training will be provided.

Key Responsibilities

- Handle customer queries through Calls, WhatsApp, Emails, and Chat in a professional and friendly manner.
- Resolve customer concerns by providing accurate and timely solutions.
- Follow up with customers to ensure their queries are resolved satisfactorily.
- Maintain and update customer details, interactions, and records in the system.
- Provide information about products, orders, deliveries, returns, and replacements.
- Coordinate with internal teams to ensure smooth and timely customer support.
- Communicate politely,



patiently, and professionally to deliver a positive customer experience.
- Maintain service quality while following company policies and processes.

Required Skills

- Positive communication skills in Hindi and Basic English
- Basic computer knowledge and MS Excel
- Good typing speed and ability to handle emails and chats
- Positive attitude with strong problem-solving skills
- Ability to work in a fast-paced environment

Pay: ₹14,000.00 - ₹25,000.00 per month

Experience:

- Customer Support / Customer Care: 1 year (Preferred)

Work Location: In person

📌 Customer Care Executive (India)
🏢 SLM INFOTECH
📍 India