A Day in the Life:
- Quickly become an expert on the Qualtrics
Experience Management (XM) Platform and related solutions.
- Serve as main point of contact for clients
during implementation and manage the project to completion.
- Design and document functional and technical
requirements and help scope projects by understanding timelines and work.
- Solve complex technical implementations both
independently and in a team environment.
- Clearly communicate solutions back to clients
through calls and email.
- Train and teach clients on specific and new
aspects of the Qualtrics Experience Management (XM) Platform and related
solutions.
- Continually adapt and develop in-depth product
knowledge and learn current technologies.
- Be a key stakeholder in building ZILL’s
relationship with the client.
- Managing implementation activities, including
time commitment, budget and risk management.
- Providing support to the project team ensuring
all project documentation is current and up to date.
- Responding to client issues and ensuring
resolution of issues.
- Project
Management:
Oversee the end-to-end
project lifecycle, including scoping, planning, execution, and delivery. Ensure
projects are completed on time, within budget, and to the highest quality
standards.
- Client Management: Cultivate strong relationships with client, serving as a trusted advisor and strategic partner. understand client objectives, challenges, and opportunities to develop tailored solutions.
Requirements
Experience:
- 8+ years of experience as an Implementation
consultant.
- Minimum of 3 years of experience in technical
consulting, customer success, or in a similar client-facing role in the
technology sector.
- Familiarity with SaaS platforms and
cloud-based solutions, with the ability to grasp complex software and
learn new technologies quickly.
- Strong foundational knowledge in data
analytics and interpretation.
- Certification or deep experience with the
Qualtrics Experience Management (XM) Platform i