OSP India - Hyderabad Private Limited takes a significant
step forward in its evolution by becoming part of Otto Group one.O, the new
central, high-performance partner for strategy consulting and technology for
the Otto Group. This strengthens our mission to deliver creative IT solutions
for commerce and logistics, combining experience, technology, and a global
vision to lead the digital future.
Mission
Our mission is to provide customer-contact data analysis
and automate customer-contact processes.
We deliver insights from Aftersales Customer Experience (CX) data and
build automated, data-driven solutions that enhance the efficiency and
quality of customer interactions.
Requirements
About the Team – CURL
The CURL team is responsible for:
- Designing
and maintaining data pipelines (e.g., from Amazon Connect) to our BI
data warehouse.
- Modeling
and visualizing data through Power BI dashboards to support
decision-making on customer-contact processes, service portfolios, and
tooling.
- Developing
and maintaining tools for business departments to audit and manage special
payment handling by call center agents.
- Collaborating
with other teams to automate aftersales customer-contact processes using end-to-end automation and AI/GenAI technologies.
Key Responsibilities
- Develop
and maintain ETL pipelines to process and integrate
customer-contact data (e.g., call center, CRM, ticketing systems).
- Ensure data quality, accuracy, and consistency across all aftersales CX
datasets.
- Create
and enhance Power BI dashboards and data models to support
reporting, analytics, and operational insights.
- Collaborate
with data scientists, automation engineers, and business stakeholders to
identify automation opportunities in customer-contact workflows.
- Contribute
to the design and implementation of (Gen)AI-driven process automation for customer-contact handling and aftersales support.
- Support auditing and compliance processes, including too
📌 Senior Business Intelligence Developer (Hyderabad)
🏢 OSP India
📍 Hyderabad
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