Experience: 3–5 Years
Location: Chennai, India
About
Us
Verifitech India Info Pvt Ltd is a leading
Background Verification (BGV) and HR Services provider, enabling organizations
to make confident and informed hiring decisions. We are looking for a Senior Executive – Customer Success to manage
client relationships and ensure seamless service delivery.
Key
Responsibilities:
• Client
Relationship Management: Act as the primary
point of contact for clients, addressing queries and ensuring satisfaction.
• Onboarding
& Implementation: Support recent clients
onboarding, explaining processes, timelines, and requirements clearly.
• Service
Delivery Oversight: Monitor end-to-end BGV
processes to ensure accuracy, quality, and timely delivery.
• Issue
Resolution: Handle client escalations promptly,
working with internal teams for effective resolution.
• Performance
Reporting: Share periodic updates, reports, and
insights with clients to maintain transparency.
• Cross-sell
& Upsell Support: Collaborate with business
development teams to identify opportunities for service expansion.
• Relationship
Building: Conduct regular review meetings with
clients to build long-term partnerships.
Requirements
Skills
& Qualifications:
• 3–5
years of experience in Customer Success / Client Servicing roles within
BGV or HR services.
• Strong communication,
relationship management, and problem-solving skills.
• Proficiency in MS Office and basic CRM tools.
• Ability to manage multiple
clients and deadlines efficiently.
• Customer-oriented mindset with
a focus on service excellence.
Benefits
What
We Offer:
• Competitive salary with
performance incentives.
• Opportunities for professional
growth and career advancement.
• Exposure to top corporate
clients and HR industry practices.