Role: Zendesk Implementation Consultant
Experience: 4+ Years
Location: Bangalore Preferred (Fully Remote – Open Across India)
Shift: UK / European Time Zones (Fixed or Rotational Based on Project
Needs)
About the Role
We are looking for an experienced Zendesk
Implementation Consultant to lead end-to-end implementation and
optimization projects for global customers across the US and Europe.
This is a customer-facing, individual
contributor role where you will be responsible for gathering requirements,
configuring Zendesk solutions, driving adoption, managing stakeholder
expectations, and ensuring long-term customer success. The ideal candidate
should have robust consulting skills, hands-on Zendesk implementation
experience, and the ability to work independently with enterprise customers in
a remote environment.
Key Responsibilities
Zendesk Implementation & Delivery
- Lead
end-to-end Zendesk implementation projects, including discovery, solution
design, configuration, testing, deployment, and hypercare support.
- Configure and
customize Zendesk products such as:
- Zendesk Support
- Zendesk Guide
- Zendesk Chat / Messaging
- Zendesk Explore
- Zendesk Talk
- Zendesk AI and Automation features
- Gather
business requirements and translate them into scalable Zendesk solutions.
- Design
workflows, ticket routing rules, SLAs, business rules, macros, triggers,
automations, and reporting capabilities.
- Ensure smooth
go-live and successful user adoption across customer organizations.
Customer Consulting & Success
- Act as a
trusted advisor and Zendesk subject matter expert for customers.
- Recommend
industry best practices for customer support operations and service
management.
- Conduct
workshops, solution demonstrations, training, and stakeholder
presentations.
- Drive
platform adoption and continuous improvement initiatives.
- Partner with
customer leadership teams to maximize business value from Zendesk
investments