- Engage
with clients via calls and virtual meetings for relationship management,
revivals, and follow-ups.
- Collect
and analyze client experience feedback to improve overall satisfaction.
- Assist
in processing client orders and coordinating with internal teams to ensure
timely deliveries.
- Provide
backend support for smooth order management, invoicing, and documentation.
- Build
and nurture long-term relationships with clients to ensure repeat business
and loyalty.
- Maintain
accurate records of client interactions, feedback, and preferences.
- Represent
the company professionally, showcasing a deep understanding of the luxury
jewelry domain.
- Enhance
the client experience through personalized communication and attention to
detail.
Requirements
- Bachelor’s
degree in Business Administration, Sales, Marketing,
or a related field.:
- Excellent
verbal and written communication skills in affluent English.
- Ability
to connect virtually with clients through video calls, emails, and digital
platforms.
- Robust
interpersonal skills with a flair for the luxury domain and
understanding of high-end clientele.
- 1–3
years of experience in a sales coordination or client-facing role,
preferably in the luxury or jewelry industry.
Benefits
Fixed Salary
- Based on experience and skill set (Excel, CRM, order processing)
Performance Incentives
- Linked to sales team support efficiency, lead coordination, and timely order management.