Job Title: Technical Customer Support Engineer

Location: Khopat, Thane, 400601

Reports To: General Manager

Experience: Customer support: 0 -1 year

Work Location: In person

Job Summary: Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.

Key Responsibilities

â Customer Interaction: Act as the primary customer contact, delivering exceptional service.

â Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.

â Product Knowledge: Stay updated on company products, services, and trends.

â Customer Experience Improvement: Identify and recommend improvements for customer experience.

â Technical Support: Assist with product setup, troubleshooting, orders, and returns.

â Database Management: Maintain accurate customer records in the database.

â Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.

â Reporting: Generate reports on customer satisfaction and improvements.

â Training: Train new customer service representatives if needed.

â Team Collaboration:



Participate in team meetings and improvement initiatives.

Qualifications & Skills

â Education: Diploma/ degree in Electrical/ Electronics field preferred

â Experience: Experience in customer service or a related field.

â Skills: Excellent communication, problem-solving, and multitasking skills.

â Technical Proficiency: Proficiency in customer service software and Microsoft Office.

â Mindset: Solid organizational skills and a customer-centric mindset.

Preferred Qualifications

â Industry Experience: Industry-related customer service experience.

â Software Knowledge: Knowledge of ticketing systems.

â Language Skills: Bilingual abilities are a plus.

Benefits

â Compensation: Competitive salary and performance incentives.

â Health Benefits: Health insurance.

â Leave Policy: Paid time off and holidays.

â Growth Opportunities: Professional development opportunities.

Work Environme

📌 Technical Support Engineer (Thane)
🏢 Vision Mechatronics
📍 Thane