We have an Excellent Prospect for Male Candidates for Automobile Technician Role.
About Client:
Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.
Role: Automobile Technician
Roles and Responsibilities:-
1. Customer Handling
- Receiving customer with smile and greet him
with Politeness, courteousness and professionalism
- Verify the service requests made by
customers & Capture VOC of the customer and update in the system
- Conversational skill for telephonic as well
as face to face discussion
- Customer communications about repair
updates
2. Diagnosis
- Analyse and Diagnose the Scooter to
identify number and type of repairs applicable
- Update the diagnosis report in the WMS
(Getafix)
- Perform repairs & final inspection on
the vehicle if the desired repairs as per the customer Voice is performed
3. System Handling
- Track the Customer complaint in Zendesk and
update the system on live basis
- Operate Workshop Management System
(Getafix) and ensure 100 % adherence
- Update operational Status and ETA on timely
basis in both CRM and WMS systems
- Check for scooter health in Telematics
Command centre for deep diagnosis
4. Technical Repairs
- Service Champion should be fully equipped
with knowledge on OLA Scooter
- Could able to repair/replace all the parts
of the scooter
- Ensure he/she is updated on OLA technical
curricular, news bulletin on EV
5. Process and Operational
- Process adherence at Experience Centre and
also ensure bays are clearly marked for Vehicle/Scooters.
- Invoicing and Payment Collections
- Ensure bays are free from any foreign
materials and fit for serviceability
6. Parts Operation
- Auditing the inventory and ensure system
and physical inventory is same
- Perform GRN and maintain Inventory at
Experience Centre
- Ensuring Warranty part reverse logistics to
the Mother workshop
7. Safety and Compliance
- Wear Uniform and Protective Gea
📌 EV 2 WheelerTechnician-Maharashtra (Mumbai)
🏢 2COMs
📍 Mumbai