Overview
Join a fast-growing, Shark Tank India-featured startup that's redefining children's play through innovation and technology. Backed by a customer-first culture, we're building one of India's most exciting consumer brands with a mission to make learning through play more accessible.
We're looking for a proactive and customer-focused Customer Success Executive who enjoys building strong customer relationships and ensuring a seamless post-sales experience. In this role, you'll act as the primary point of contact for customers after their purchase, helping resolve queries, coordinating with internal teams, and ensuring every customer has a positive experience with the brand.
If you're someone who communicates well, enjoys problem-solving, and believes great customer service creates loyal customers, we'd love to hear from you.
Key Responsibilities
- Serve as the primary point of contact for customers after the sale.
- Handle customer queries through calls, WhatsApp, email, and other communication channels.
- Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
- Coordinate with internal teams such as Sales, Operations, Logistics, and Warehouse to ensure timely issue resolution.
- Track customer requests and follow up until complete resolution.
- Maintain accurate records of customer interactions in the CRM or internal systems.
- Provide product-related guidance and support whenever required.
- Identify recurring customer issues and share feedback with relevant teams to improve processes.
- Build long-term relationships by delivering a smooth and positive customer experience.
Requirements
Requirements
- 2–3 years of experience in Customer Success, Customer Support, Customer Service, or a similar client-facing role.
- Excellent verbal and written communication skills in English and Hindi.
- Robust interpersonal and relationship management skills.
- Ability to handle multiple customer conversations while staying organized.