- Understand customer needs and recommend suitable jewelry pieces.
- Handle customer queries effectively and escalate complex issues.
- Demonstrate strong product knowledge, including features and perks.
- Communicate product value and support store sales targets.
- Stay updated on new collections and promotions.
- Adapt to shift timings, store requirements, and transfers within the cluster.
- Maintain punctuality and take on additional responsibilities as needed.
- Support store operations such as deliveries, online orders, packaging, stock replenishment, and visual merchandising.
- Ensure the store is clean, presentable, and visually appealing.
- Follow SOPs, policies, and theft-prevention protocols.
- Work collaboratively with the team to ensure smooth operations.
- Show sensitivity while addressing customer concerns and use good judgment in difficult situations.
Requirements
â Min HSC 2 years of retail experience/ Graduates with 2 years
of experience in retail.
â Must be above 20 years of age and below 35 years of age.
â Basic computer skills and microsoft office
â Proven track record of exceeding sales targets consistently
â Experience in providing exceptional customer service and
building strong customer relationships
â Experience in mentoring team members
â Experience in handling cash transactions and inventory
management
â Proficient in POS systems and other relevant retail
technologies
â Knowledge of visual merchandising principles
â Positive and enthusiastic attitude
â Excellent presentation and grooming standards
â Flexibility and adaptability to work varied shifts