About the role:

We are seeking an experienced IGA L2 Support Analyst with solid expertise in Saviynt Identity Governance & Administration (IGA) and SQL to support enterprise identity and access management operations. The role involves managing day-to-day operational support activities, resolving incidents and service requests, troubleshooting access-related issues, supporting end users, and ensuring the smooth functioning of identity governance services. The ideal candidate will possess strong analytical skills, hands-on experience with IAM/IGA processes, and the ability to collaborate across business, security, infrastructure, and application teams.

What You'll Do:
- Provide Level 2 operational support for the Saviynt Identity Governance & Administration (IGA) platform.
- Manage Joiner, Mover, and Leaver (JML) lifecycle processes.
- Troubleshoot identity, access provisioning, de-provisioning, and reconciliation issues.
- Support access requests, certification campaigns, governance controls, and application connectors.
- Investigate synchronization, integration,



and data-related issues using SQL.
- Manage incidents, service requests, and changes through ServiceNow and JIRA while meeting SLAs.
- Perform root cause analysis and collaborate with L3, infrastructure, security, and application teams for issue resolution.
- Generate operational and audit reports, maintain documentation, and contribute to continuous process improvements.
- Support compliance, access reviews, audit activities, and segregation of duties (SoD) remediation.
- Provide technical support to business users and maintain knowledge base articles and SOPs.

What You Bring:
- 3–6 years of experience in Identity Governance & Administration (IGA), preferably with Saviynt.
- Hands-on experience with Saviynt administration and operational support.
- Strong SQL skills for query development, troubleshooting, reporting, and data analysis.
- Experience with ServiceNow and JIRA for incident, request, and chan

📌 Senior Identity Specialist (Bengaluru)
🏢 Simeio
📍 Bengaluru