Job Summary: We are seeking an experienced Support Lead with strong finance domain knowledge to lead our technical support team. This role is critical in ensuring that our finance-related software and services deliver exceptional value to our clients. The Support Lead will oversee day-to-day operations, manage escalations, and provide in-depth technical and functional support in the finance domain. The ideal candidate will have a strong background and hands on in both suppt operations and finance, allowing them to effectively bridge the gap between technical teams and finance professionals.
Key Responsibilities:
Team Leadership and Management:
- Lead, mentor, and manage a team of support engineers and analysts, ensuring they provide high-quality service and timely resolution of issues.
- Establish and enforce support policies, procedures, and best practices to maintain consistent and efficient support operations.
- Monitor team performance, provide feedback, and implement strategies for continuous improvement.
Finance Domain Expertise:
- Leverage finance domain knowledge to provide specialized support for finance-related applications, tools, and processes.
- Collaborate with finance teams to understand their specific needs and ensure support solutions align with business objectives.
- Assist in troubleshooting complex issues related to financial data, reporting, and system integrations.
Customer and Stakeholder Management:
- Act as the primary point of contact for escalated support issues, ensuring they are resolved promptly and to the satisfaction of all stakeholders.
- Maintain solid relationships with key customers and stakeholders, understanding their requirements and providing proactive support.
- Conduct regular meetings with finance teams and other stakeholders to discuss support metrics, issue trends, and improvement initiatives.
Technical Support and Troubleshooting:
- Provide hands-on support for complex technical issues, working cl
📌 Support Lead (Bengaluru)
🏢 Mancraft Consulting
📍 Bengaluru
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