Job Title: Operations Manager

Department: Operations

Reporting To: General Manager / Director – Operations

Job Summary

The Operations Manager is responsible for overseeing the day-to-day operations of the organization, ensuring efficient service delivery, optimal resource utilization, client satisfaction, and compliance with company policies. The role involves leading operational teams, managing multiple sites, driving process improvements, and achieving business objectives.

Key ResponsibilitiesOperations Management

- Plan, organize, and oversee daily operational activities across assigned sites/projects.
- Ensure smooth execution of operations while maintaining service quality and productivity.
- Develop and implement operational strategies to improve efficiency and reduce costs.
- Monitor operational performance and ensure achievement of business KPIs.

Client Management

- Build and maintain strong relationships with clients.
- Conduct regular client meetings and site visits to ensure service excellence.
- Address client concerns, complaints, and escalations promptly.
- Ensure adherence to Service Level Agreements (SLAs) and contractual obligations.

Team Management

- Lead, mentor, and supervise site managers, supervisors, and operational staff.
- Conduct performance reviews and identify training and development needs.
- Ensure adequate manpower planning and deployment across all sites.
- Promote a positive work setting and employee engagement.

Financial & Budget Management

- Prepare and monitor operational budgets.
- Control operational expenses and optimize resource utilization.
- Review billing, invoicing, and cost reports in coordination with the finance team.
- Identify opportunities for cost savings without compromising service quality.

Compliance & Safety

- Ensure compliance with company policies, client requirements, and statutory regulations.




- Monitor adherence to health, safety, and environmental standards.
- Coordinate internal and external audits and implement corrective actions.

Vendor & Facility Coordination

- Manage vendor performance and service contracts.
- Coordinate with procurement and support functions for operational requirements.
- Ensure timely availability of materials, equipment, and resources.

Reporting & MIS

- Prepare daily, weekly, and monthly operational reports.
- Track key performance indicators (KPIs) and recommend corrective actions.
- Present operational updates and performance reports to senior management.

Process Improvement

- Identify process gaps and implement continuous improvement initiatives.
- Standardize operational procedures and best practices across sites.
- Drive automation and operational excellence initiatives where applicable.

Qualification

- Bachelor's Degree in Business Administration, Engineering, Facility Management, Operations Management, or a related field.
- MBA or equivalent qualification is an added advantage.

Experience

- 8–12 years of experience in operations management, preferably in Facility Management, Integrated Facility Services (IFS), or related industries.
- Experience in managing multiple sites and large operational teams.

Skills

- Strong leadership and team management skills.
- Excellent client relationship and stakeholder management.
- Knowledge of facility operations, statutory compliance, and SLA management.
- Strong analytical, problem-solving, and decision-making abilities.
- Proficiency in MS Office and ERP/MIS systems.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.

Pay: ₹55,000.00 - ₹65,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Operation Manager (India)
🏢 Uniservice Apartment Solutions
📍 India