Follow up of fault with different work group inside the NOC & Field till closure of the fault.
Monitor and track all the events to ensure that they receive proper attention in timely manner.
Escalation of faults to TAC Core after carrying out the preliminary analysis as per the process.
Notification of all the Core outages to the Shift Head / FM lead and different work groups as per the pre defined fault management process.
Daily health checks of the EPC system and takes corrective actions in case of any issues.
Notification & Escalation of all the Service affecting faults / has potential to affect service faults as per the defined fault management process within the SLA.
Doing first level (FM L1) impact analysis of all the Core faults and resolve the same within the SLA.
Industry
: Telecom
Job Type
: Permanent
Qualification Criteria
Bachelor of Engineering Degree in Electronics & Communication / Electronics (B.E./B. Tech)
Key Skills
Experience in Wireless Telecommunications Operation and Maintenance Experience in 3G / LTE Core Network Knowledge of Unix & Linux CCNA or CCNP Certified (Preferred)