Educational Qualification: HSC (12th Pass) or above
Job description:
Key Responsibilities:
- Handle customer queries effectively via call/chat/email
- Ensure timely resolution and maintain customer satisfaction
- Maintain call logs and reports as per process requirement
- Follow standard operating procedures and guidelines
- Handle inbound and outbound customer interactions
- Provide accurate information and resolve queries
- Document customer interactions in the system
- Maintain service quality and meet defined KPIs
Key Requirements:
- Good communication and interpersonal skills
- Comfortable with rotational shifts, if required
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively
- Comfortable with rotational shifts and night shifts (for NRI process)
- Fresher welcome; prior BPO/customer support experience is a plus
Language:
- English (Preferred)
Job Types: Full time, Fresher
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
📌 Tele Caller Executive (India)
🏢 Hansa Research Group
📍 India
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