Designation –Resident Engineer –Technical Support Analyst

Key Responsibilities

1.Incident Management:

•Respond to and resolve desktop support tickets within the defined SLA.

•Provide first-line support for hardware, software, and peripheral issues.

•Escalate unresolved issues to the L2 engineer or relevant teams.

2.Hardware and Software Support:

•Perform basic troubleshooting of desktops, laptops, printers, and peripherals.

•Install, configure, and maintain operating systems and standard software applications.

•Replace or repair hardware components as needed.

3.User Support:

•Assist users with login issues, software installations, and basic application

•troubleshooting.

•Provide support for email configuration and access.

•Guide users on IT policies and best practices.

4.Asset Management:

•Maintain inventory of IT assets such as desktops, laptops, and peripherals.

•Perform routine health checks of IT equipment.

5.Network Connectivity:





•Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and

•VPN.

•Support basic configuration of network printers.

6.Documentation and Reporting:

•Log and document all incidents and resolutions in the ticketing system.

•Provide daily and weekly status reports to the IT supervisor.

Pay: ₹200,000.00 - ₹400,000.00 per year

Application Question(s):

- What is your current location?
- Are you ready to work in the pharmaceutical industry at the Kurkumbh location?
- Are you okay with no mobile phone access, since the client location is pharmaceutical industry, only landline access is allowed due to security reasons.? Y/N
- What is your current annual salary?
- What is your expected annual salary?
- How soon can you join us once selected?
- Do you have knowledge with windows 11 and 10 installation?

Work Location: In person

📌 Technical Engineer (India)
🏢 Indus Systems & Services
📍 India