About us

With over 26 years of industry expertise, R3 Autopack private limited stands as a leading supplier of diverse box qualities, leveraging one automatic and two high-speed semi-automatic manufacturing units. Our mission is rooted in delivering exceptional services and ensuring complete customer satisfaction. We are dedicated to providing superior quality, aligning our services with the evolving needs of our clientele.

Since our inception, we have strived to earn the trust of our patrons by consistently offering outstanding services. Our commitment to quality and customer-centric approach has positioned us as a respected name in the box manufacturing industry. We cater to a wide range of industries, supplying corrugated rolls, boards, and boxes to clients including engineering goods manufacturers, garment exporters, home appliances exporters, and incense sticks exporters.

Our corporate office is located in Raja Rajeshwari Nagar and our manufacturing units are located in Bidadi, Ramnagar District.

Job Information

Title: Customer Relationship Executive

Position type: Full time

Reporting to: Sales Manager

Working hours: Monday to Saturday (9 am to 5 pm)

Role Description

This is a full-time on-site role for a Customer Relationship Executive located at our corporate office in Raja Rajeshwari Nagar, Bengaluru. You will be responsible for executing key tasks, collaborating with team members across departments, and helping to drive operational success. You will bring a detail-oriented mindset, strong communication skills, and a commitment to quality in all deliverables. You will also be supporting the sales and production team by managing daily operations, assisting with customer queries, and coordinating sales and production administration. Key responsibilities include maintaining customer relationships, processing orders, coordinating with different departments, providing sales reports and analysis,



and ensuring smooth communication between the sales team, production team and clients.

Our ideal candidate has excellent communication skills, is detail-oriented, and is able to multitask effectively. The primary goal is to facilitate the team’s activities so as to maximize performance and maintain a high level of customer service.

Responsibilities

- Communicate directly with clients, understand their needs and offer solutions
- To ensure orders are accurate and that they are fulfilled on time.
- The process of handling orders through the mail, email, or phone and checking that the order has the correct data.
- Ensure effective handling of sales, marketing, queries, and deliveries by working with other departments.
- Respond to complaints and resolve issues to maintain high customer satisfaction
- Coordinate with other departments to ensure compliance with established policies
- Maintain and update sales and customer records
- Monitor sales performance through sales tracking tools and report on key performance indicators
- Assist in the organization of promotional events

Qualifications

· Proficiency in Customer Relationship Management and Sales Coordination.

· Ability to work effectively both independently and as part of a team.

· Ability to work effectively in a team environment and adapt to dynamic workflows.

· Proficiency with standard productivity and collaboration tools.

· Strong organizational, administrative, and multitasking skills.

· Excellent verbal and written communication skills with a problem-solving attitude

· Basic knowledge of data analysis and sales reporting.

· Competency in using MS office and CRM tools.

· Bachelor’s degree in Business Administration, Marketing, or a related field.

· Previous experience in the same or a similar role is a plus.

· Strong problem-solving skills.

· Extensive knowledge of industry products and services

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (India)
🏢 R3 Autopack Private
📍 India