- Own the sales operations charter end-to-end including planning analytics process design and tool implementation
- Lead the design customization and ongoing optimization of the Salesforce ecosystem to support energetic business needs
- Define and implement sales processes forecasting methodologies performance tracking mechanisms and pipeline visibility tools
- Collaborate with senior leadership across Sales Marketing Finance and Product to align operational frameworks with business strategy
- Drive sales planning cycles including territory mapping quota design and incentive structure modelling
- Build and maintain dashboards and reports that deliver real-time actionable insights to sales leadership
- Manage data quality CRM hygiene and change management across systems and tools
- Lead mentor and grow a high-performing Sales Ops team Required Skills and Qualifications
- 8 years of progressive experience in Sales Operations Business Operations or Revenue Operations
- Prior experience working in EdTech is mandatory
- Strong hands-on experience in Salesforce architecture automation integrations and reporting
- Proven ability to design and implement scalable sales processes and operational frameworks
- Advanced proficiency in Excel and BI tools such as Tableau Power BI or Looker
- Excellent project management skills and the ability to lead cross-functional initiatives
- Strong communication and stakeholder management abilities Preferred Qualifications
- Salesforce certifications e g Administrator Advanced Admin or Platform App Builder
- Familiarity with tools such as Outreach Sales Loft Gong or similar sales enablement platforms ref updazz com