Job Description

Job Title: Central Operations Manager

Company Name: Sturmfrei Hospitality Pvt Ltd

Roles and Responsibilities

1. Operations Management

- Oversee operations across all hostel properties from Gurugram HQ.
- Ensure SOP implementation and operational consistency.
- Monitor occupancy, service quality, and key performance metrics.

1. Team Coordination

- Coordinate with Property Managers and on-ground teams.
- Support hiring, training, and performance reviews.
- Conduct regular operational review meetings.

1. Process Optimization & Quality Control

- Identify process gaps and improve operational efficiency.
- Conduct audits to maintain service and brand standards.
- Build reporting systems and track property performance.

1. Performance & Cost Control

- Track revenue, expenses, and profitability across properties.
- Improve cost efficiency through better resource management.
- Manage vendor coordination and procurement oversight.

1. Guest Experience & Compliance

- Monitor guest reviews and resolve escalations.
- Ensure high service standards across properties.
- Maintain compliance with operational and safety regulations.

Desired Candidate Profile





Education: Degree/Diploma in Hospitality

Experience: 4–5 years in hotel/hostel operations

Skills:

- Robust leadership and communication
- Excellent problem-solving and analytical skills
- Good with Excel, MIS, PMS and OTAs
- Ability to manage multiple properties.
- Ability to handle high-pressure situations and resolve conflicts effectively.

Employment Type: Full-Time
Job Location: Gurugram, Haryana

Gross Salary: INR 35,000 per month + variable incentives

Company Profile: Sturmfrei Hospitality Pvt. Ltd. was founded in 2018 by alumni of IIM-I. Jungle by sturmfrei the travelers hostel brand under which Sturmfrei Hospitality Pvt. Ltd. operates aims to revolutionize the travel lifestyle for Gen Z and Millennials.

Our mission is to provide enriching, affordable, and stylish accommodations that serve as vibrant hubs for socializing, networking, and personal growth.

Company Website: https://staysturmfrei.com

Contact person: Rumi

(M) +91 (phone hidden)

(E) [Confidential Information]

📌 Central Operations Manager (Gurugram)
🏢 Sturmfrei Hospitality
📍 Gurugram