- Provide technical support and resolve customer queries efficiently
- Troubleshoot application and web platform-related issues
- Ensure timely responses while maintaining high service standards
Troubleshooting & Issue Resolution
- Diagnose and resolve technical issues across applications and platforms
- Assist users with basic networking and web-related concerns
- Escalate complex technical issues to the relevant internal teams
Database & Web Support
- Troubleshoot basic MySQL database queries and functions
- Support issues related to URLs, APIs, web browsing, and HTML
- Assist in resolving web-based application concerns
Documentation & Service Management
- Maintain accurate records of customer issues and resolutions
- Track support requests and update relevant documentation
- Ensure proper communication throughout the support lifecycle
Pay: ₹15,000.00 - ₹20,000.00 per month
Perks:
- Provident Fund
Application Question(s):
- We have a 2-year bond as part of this role. Are you comfortable with that?
- What is your current CTC?
- What is your expected CTC?
Experience:
- Technical support: 1 year (Required)
Language:
- English (Required)
Location:
- Andheri East, Mumbai, Maharashtra (Required)
Work Location: In person
📌 Technical Support Executive (India)
🏢 Helo.ai by viva connect
📍 India
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