Experience: Min 6 Years
Background: At least 1 year of team handling experience, working at a managerial level
Industry: Automobile / Hospitality / Service Industry
Qualification: Minimum Graduate, PG or MBA preferred
- Competency Required: Ensuring that 100% enquiries from all sources are captured, distributed to teams and are followed up
Ensuring that 100% customer queries are responded
Ensuring implementation of SOP & Quality of sales aspects in showroom
Handling of customer utilities & conveniences including processes of floor management, valet, Pantry & car delivery
Capturing of customer complaints, response with-in 1 hour and resolution with-in 24 hours through RMs