Job Description:

We are looking for a customer-focused Onboarding Executive to assist new users during the onboarding process and ensure a smooth customer experience. The ideal candidate should be fluent in English and one regional language (Kannada, Telugu, Tamil, or Malayalam) and have at least 1 year of experience in customer handling or customer support.

Key Responsibilities:

- Guide customers through the onboarding process via phone, chat, or email.
- Assist users with account setup, documentation, and application-related queries.
- Provide timely and accurate information to ensure a seamless onboarding experience.
- Resolve customer concerns or escalate issues to the appropriate team when required.
- Maintain accurate records of customer interactions and onboarding status.
- Collaborate with internal teams to improve the customer onboarding journey.





Requirements:

- Graduate in any stream
- Minimum 1 year of experience in customer support, customer service, or onboarding.
- Fluency in English and one of the following regional languages:
- Excellent verbal communication and interpersonal skills.
- Basic computer proficiency and familiarity with CRM or customer support tools is an advantage.
- Strong problem-solving skills and a customer-first approach.

Note only few position available, apply only if you are an immediate joinee and ready for virtual interview.

Pay: ₹20,000.00 - ₹24,500.00 per month

Advantages:

- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Onboarding Executive (India)
🏢 nfs.MasterPath.com
📍 India