Responsibilities:

1. Leadership and Team Management:

▪ Provide leadership and direction to Packing Boy, kitchen staff and housekeeping staff during the shift.

▪ Assign tasks and responsibilities to team members and ensure they are carried out efficiently.

▪ Foster a positive and cohesive team workplace.

2. Operations Management:

▪ Oversee the day-to-day kitchen operations, ensuring they run smoothly and efficiently.

▪ Monitor food preparation, cooking, and assembly processes to maintain quality and consistency.

▪ Ensure compliance with food safety and hygiene standards.

3. Order Fulfilment

▪ Ensure that customer orders are prepared accurately and delivered on time, including the timely handover of

orders to the rider.

▪ Ensure that before packaging an order, have a designated staff member double-check the order to ensure it

matches the customer's request for vegetarian or non-vegetarian food.

▪ Ensure that the packing staff reviews orders before sending them out to customers, verifying the accuracy of both

vegetarian and non-vegetarian orders.

▪ Address customer instructions, inquiries, concerns, and complaints professionally if any raised by CRM team.

4. Inventory Control:

▪ Manage inventory levels of ingredients and supplies in accordance with outlet order demands, placing orders

promptly and following the established schedule.

▪ Conduct regular inventory checks to prevent shortages and minimize waste. Ensure that any wastage is properly

documented in the supply note whenever it occurs.

▪ Implement inventory rotation practices to prioritize the use of older ingredients first.



Ensure that the FIFO process

is strongly implemented at the outlet level.

▪ Responsible to do inventory of perishables items on daily basis and on weekly basis.

▪ Responsible to check the inventory levels of the items involved in the BOGO promotion. Ensure you have enough

stock to meet the expected demand.

▪ Responsible for conducting month-end inventory and uploading the same data to the supply note error-free.

5. Quality Control:

▪ Inspect food items for quality and presentation before they are sent out for delivery or pickup.

▪ Ensure that all food preparation and cooking methods adhere to established standards and recipes.

▪ Emphasize the importance of maintaining the quality and consistency of the food during high demand periods.

▪ Monitor and maintain food safety and hygiene practices.

Caterspoint Futuristic Foods

Job Profile

Operations Department

Page - 1

Shift Manager – Cloud Kitchen

6. Training and Development:

▪ Train new hires and provide ongoing coaching and feedback to kitchen staff.

▪ Ensure that all team members are properly trained in food safety procedures and best practices.

▪ Identify training needs and recommend additional training programs when necessary.

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▪ Monitor labour costs and control expenses within budgetary constraints.

▪ Implement cost-saving meas. Scheduling, Shift Planning and Attendance:

▪ Create and manage staff schedules to ensure adequate coverage during peak and off-peak hours.

▪ Coordinate break times and rotations to maintain a productive workflow.

▪ Adjust schedules as needed to accommodate fluctuations in customer demand.

▪ Managing employees' in/out timings and their weekly offs to ensure everything runs smoothly. Keeping duty

rosters, attendance /OT sheets, and registers updated and accurately filled.

▪ Reporting daily attendance and overtime every morning for the past day to Head Office.

8. Cost Management:ures and strategies, such as reducing waste and optimizing ingredient usage.

▪ Report any equipment issues or maintenance needs promptly to prevent costly downtime.

9. Communication:

▪ Maintain open and effective communication with upper management, colleagues, and staff.

▪ Relay important information, updates, and directives from management to the kitchen team.

▪ Address any internal communication issues promptly.

10. Health and Safety Compliance:

▪ Ensure that all kitchen staff adhere to local health and safety regulations and food safety guidelines.

▪ Managing employee adherence to uniform and personal hygiene norms and ensuring deviations are highlighted

Pay: ₹21,000.00 - ₹25,000.00 per month

Benefits:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Shift Manager (India)
🏢 Caterspoint futuristic food
📍 India