Key Responsibilities:

- Manage post-sales customer relationships and ensure high levels of client satisfaction.
- Act as a single point of contact for customers for all queries and concerns.
- Handle agreement, documentation, and possession-related processes.
- Coordinate with sales, accounts, and operations teams for smooth execution.
- Maintain and update customer data and records in CRM systems.
- Ensure timely collections follow-ups and payment tracking.
- Address and resolve customer complaints and escalations effectively.
- Share regular project updates and communication with clients.
- Prepare MIS reports and customer feedback analysis.
- Ensure adherence to company policies and service standards.

Key Skills & Competencies:

- Excellent communication and interpersonal skills.
- Robust problem-solving and conflict resolution abilities.
- Customer-centric approach with high patience and professionalism.
- Good coordination and multitasking skills.
- Proficiency in CRM tools, MS Excel, and documentation handling.

Pay: ₹30,000.00 - ₹50,568.79 per month

Work Location: In person

📌 CRM Manager (India)
🏢 Ebrix Digi Properties
📍 India