Job Description: Monitoring transactions as per process guidelines and reporting the process performance.Knowledge of UK London Market underwriting knowledgeProviding event-based and frequency-based feedback.Collecting data on the CTQs as defined in the SLA and track the same.Assisting Ops-AMs in identifying training needs for the agents and process level issues that can help improve performance. ;Participating in team huddles and providing brief on Quality performance in the process.Brief recent agents joining the process and explain how the quality function operates in the process.Co-ordinate all process improvement initiatives.
📌 2836749-Assistant Manager (India)
🏢 EXL Service
📍 India
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