Position: Front Office Receptionist

Department: Front Office

Reports To: Front Office Executive / Operations Manager

Key Responsibilities

Welcome guests warmly and ensure a pleasant check-in and check-out experience.

Handle room reservations, cancellations, and modifications.

Answer phone calls, emails, and guest inquiries professionally.

Maintain accurate guest records and update the PMS system.

Coordinate with Housekeeping and Maintenance departments for guest requirements.

Assist guests with information regarding hotel services, local attractions, and transportation.

Handle guest complaints courteously and escalate issues when required.

Process payments and maintain billing records accurately.

Monitor room status and communicate occupancy updates to relevant departments.

Maintain the front desk area in a clean and professional manner.

Requirements





Graduate or Diploma in Hotel Management or relevant field.

Good communication skills in English, Malayalam, and Hindi (preferred).

Basic computer knowledge and familiarity with hotel software.

Pleasant personality with solid customer service skills.

Ability to work flexible shifts, including weekends and holidays.

Previous hotel front office experience is preferred.

Skills

Guest Relations

Communication & Interpersonal Skills

Problem Solving

Time Management

Multitasking Ability

Teamwork and Professionalism

Food & Accomodation provides

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Front Office Receptionist (India)
🏢 Purple Elephant Hotels and Experiences
📍 India