Job Type: Full Time On-Site

Job Location: Mumbai Onsite Pune

Role: Atlassian SME (Subject Matter Expert)
Experience required: 2–4 Years
Positions: 4 Nos.
Job Location: Pune, Mumbai, onsite / Hybrid

Overview:
We are looking for a skilled Atlassian SME(Subject Matter Expert) with hands-on experience in configuring and supporting tools like Jira, Jira Service Management, BitBucket and Confluence. The ideal candidate should have robust experience in administration, automation, and basic development/scripting to enhance Atlassian platform capabilities.

Key Responsibilities

- Administer and configure Atlassian tools including Jira Software, Jira Service Management, and Confluence
- Design and manage:
- Workflows
- Screens
- Permission schemes
- Notification schemes

- Configure and maintain JSM features:

- Request types
- SLAs
- Customer portals
- Knowledge base integration

- Develop and manage automation rules
- Work on scripting/customization using tools like ScriptRunner or REST APIs
- Integrate Jira with third-party applications
- Troubleshoot issues and provide L2/L3 support
- Participate in migration activities (Server/Data Center to Cloud)
- Document solutions and processes in Confluence

Required Skills

- 2–4 years of hands-on experience with Jira and Jira Service Management
- Strong understanding of:
- Workflows
- Issue types
- Custom fields




- Permissions

- Experience with Jira Automation
- Basic scripting/development knowledge:

- Groovy (ScriptRunner) OR
- JavaScript / REST APIs

- Good knowledge of JQL
- Understanding of ITSM processes (Incident, Problem, Change)

Good to Have Skills

- Experience with apps/tools:
- ScriptRunner
- Automation for Jira
- Assets (Insight)
- Time to SLA

- Experience in Atlassian Cloud environments
- Exposure to Agile/Scrum methodologies
- Knowledge of email configurations and user onboarding

Preferred Qualifications

- Atlassian certifications (ACP-100, ACP-420, etc.)
- Experience in migration (Data Center to Cloud)
- Experience in integrating Atlassian tools with external systems

Soft Skills

- Strong communication and stakeholder management
- Analytical and problem-solving skills
- Ability to work independently and in a team

Behavioural Skills

- Resolve and communicate technical issues of projects and explore alternate solutions to the team and customers.
- Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
- Effectively collaborate and communicate with the stakeholders and ensure client satisfaction.

Is able to understand the customer and internal company communication with ease.

📌 Atlassian SME (India)
🏢 Amrut Software
📍 India