Job Description in Brief:

- Determining project requirements and developing work schedules for the team.
- Delegating tasks- daily, weekly, and monthly.
- Co-ordinating with team members, management, and clients to ensure projects are completed to standard.
- Provide assistance and guidance to engineer teams.
- Training technical personnel.
- Delegating work and assignments to team members.
- Collaborating with their team to identify and fix technical problems.
- Act as a mentor and provide oversight, coaching, and training to technical support staff
- Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
- Updating work schedules and performing troubleshooting as required.
- Handling escalated issues from customers.
- Be the point of contact when it comes to technical escalations
- Clearly communicate escalated issues to the team as needed
- Manage and report on all incoming technical support inquiries
- Assign task to team members based upon current work, expected delivery date and resource availability
- Determine root cause of tech issues and communicate appropriately to internal and external customers

📌 Technical Support Lead (India)
🏢 OSUM Smart Electrical Solutions
📍 India