Job Description

Experience: 2-4 Years

Job Responsibility:

- 2-4 Years’ experience in troubleshooting in desktops, laptops, and printers, local networking devices and Installing new software and update each of them.
- Configure and install localnetwork printers also coordinate with vendors if required.
- Configuration and deployment of new desktop and laptop systems.
- Work with hiring managers to order hardware/software for current employees and set up new workstations in a timely manner
- Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance with SLA.
- Provide new hardware/software for users as approved, assist in asset tag control and inventory management.
- To support daily technical support activities for desktop, data,



and server management.
- Customize desktop applications to meet user needs.
- Follow up with clients to ensure their systems are functional.
- Experience with firewalls, Internet VPNs remote implementation, troubleshooting, and problem resolution.
- Installation, configuration and troubleshooting of Operating system, all types of applications, drivers, and necessary updates.
- Addressing user tickets regarding hardware, software, and Addressing user tickets regarding hardware, software, and networking issues and resolve issues within given SLA

📌 Desktop Support Engineer (India)
🏢 Sysnet Global Technologies
📍 India