We are looking for a dynamic professional who can handle both business growth and operational management. The role requires a balance of client acquisition, relationship management, and dayto-day operational supervision to ensure smooth service delivery and customer satisfaction. The candidate must possess leadership ability, ownership mindset, and strong coordination skills.
Key Responsibilities:
- Drive business growth by identifying new opportunities, conducting client meetings, presenting solutions, and closing deals.
- Build and maintain strong client relationships while managing the sales pipeline and achieving revenue targets.
- Oversee daily operations to ensure smooth service delivery, timely issue resolution, and high customer satisfaction.
- Coordinate effectively between clients,
internal teams, and support departments for seamless execution.
- Monitor team performance, productivity, attendance, and reporting mechanisms.
- Analyse operational gaps and implement process improvements to enhance efficiency and service quality.
- Handle escalations, maintain complaint records, and ensure professional grievance resolution.
- Lead, mentor, and motivate team members to achieve targets and maintain accountability.
- Take complete ownership of regional revenue growth and operational excellence.
Required Resources:
Would be required to maintain a personal laptop with positive internet connectivity and smart cell phone.
NOTE:
- There will be a bond of 1 Year.
skills
- Knowledge of CRM
- Good Convincing Power
- Good Communication Skills
- Leadership & Team Coordination
- Prior experience of field sales
📌 Key Account Manager (India)
🏢 Franciscan Solutions
📍 India
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