The ideal candidate should have strong experience in integration architecture, APIs, middleware/iPaaS platforms, data flows, and stakeholder management, with the ability to lead integration initiatives end to end.

Key Responsibilities

- Lead end-to-end SaaS integration projects from requirement gathering to deployment and post-go-live support.
- Define integration architecture and strategy for connecting SaaS platforms with internal and external systems.
- Work with business, application, security, and infrastructure teams to understand integration requirements and translate them into scalable solutions.
- Design and oversee integrations using APIs, web services, middleware, ETL tools, and iPaaS platforms.
- Manage real-time, batch, file-based, and event-driven integration patterns.
- Lead integration design for systems such as CRM, ERP, HRMS, ITSM, finance, procurement, and collaboration platforms.
- Drive API lifecycle activities including design, documentation, versioning, security, and monitoring.
- Ensure data mapping, transformation, validation, and synchronization across applications.
- Establish integration standards, reusable components, naming conventions, and governance practices.
- Coordinate with vendors and third-party providers for connector setup, API enablement, and troubleshooting.
- Support integration testing, SIT, UAT, performance testing, and defect resolution.
- Monitor production integrations, identify failures or bottlenecks, and ensure timely issue resolution.
- Manage cutover, deployment planning, hyper care, and transition to support teams.




- Prepare technical and functional documentation including architecture diagrams, interface specifications, runbooks, and support guides.
- Mentor team members and provide technical leadership on integration best practices.

Required Skills

- Strong experience in SaaS and enterprise application integrations.
- Hands-on knowledge of REST APIs, SOAP, JSON, XML, webhooks, SFTP, and message-based integrations.
- Experience with middleware or iPaaS tools such as MuleSoft, Dell Boomi, Workato, Informatica, SnapLogic, Jitterbit, or similar platforms.
- Positive understanding of authentication and security methods such as OAuth, JWT, SSO, API keys, and certificates.
- Experience with data mapping, transformation logic, and error handling.
- Knowledge of integration monitoring, logging, alerting, and support processes.
- Ability to work across multiple business applications and manage cross-functional stakeholders.
- Strong analytical, troubleshooting, and communication skills.
- Ready to work in any shift

Preferred Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- 6+ years of integration experience with 2+ years in a lead role.
- Experience in SaaS ecosystems such as Salesforce, Workday, ServiceNow, NetSuite, SAP, Oracle, Microsoft 365, or similar platforms.
- Exposure to cloud platforms such as AWS, Azure, or GCP.
- Experience with DevOps, CI/CD pipelines, and integration deployment automation.
- Understanding of data privacy, compliance, and enterprise security standards.
- Relevant middleware/iPaaS or cloud certifications are a plus.

📌 SaaS Integration Lead (India)
🏢 NTT
📍 India