Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Unified Communications Operations Engineer to deliver and support robust Unified Communications (UC) services, ensuring high availability, operational excellence, and an outstanding customer experience. This role focuses on incident and change management, service optimisation, automation, and continuous improvement while leveraging data analytics, Power BI reporting, and dashboarding to provide actionable insights that enhance operational performance and support data-driven decision-making. The role is based in Pune and may involve shift-based operations, including night, weekend, and extended support coverage where required.

What you will do

- Deliver reliable Unified Communications services and support operational stability across voice and collaboration platforms.
- Manage incidents and changes in accordance with defined processes and service commitments.
- Resolve reported incidents within agreed service level targets and ensure timely communication with stakeholders.
- Recommend and implement configuration improvements to maintain and enhance platform performance and service quality.
- Monitor service health, analyse operational trends, and identify opportunities for optimisation and automation.




- Develop and maintain Power BI dashboards and operational reports to provide meaningful insights and support decision-making.
- Build and maintain effective working relationships with internal and external partners to ensure service level and KPI compliance.
- Participate in technical audits, address identified gaps, and support continuous service improvement initiatives.
- Provide guidance, knowledge sharing, and mentoring support to first-line operational teams.
- Contribute to long-term service roadmaps and operational enhancement plans.

Who you are

- Knowledge of voice technologies, VoIP platforms, networking fundamentals, and Unified Communications services.
- Understanding of virtualisation technologies and network infrastructure concepts.
- Experience with scripting or programming for automation and operational efficiency.
- Good understanding of SIP protocol and related communication technologies.
- Strong analytical and problem-solving skills with the ability to manage complex technical issues independently.
- Ability to work effectively in a fast-paced operational workplace and make informed decisions under pressure.
- Effective communication and stakeholder management skills across geographically distributed teams.
- Experience in service operations, incident management, change management, and continuous improvement activities.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

- Opportunity to work with large-scale global Unified Communications environments supporting multiple markets.
- Exposure to advanced operational analytics, Power BI reporting, and service performance management.




- Involvement in automation initiatives and continuous service improvement programmes.
- Collaboration with global technology teams and business stakeholders.
- Opportunities to contribute to critical service roadmaps and customer experience improvements.

What skills you will learn

- Advanced Unified Communications operations and service management practices.
- VoIP, SIP, networking, and virtualisation troubleshooting techniques.
- Power BI dashboard development, reporting, and operational analytics.
- Automation and scripting capabilities within telecommunications environments.
- Service optimisation, technical audit management, and cross-functional stakeholder collaboration.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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You can also chat with our employees to learn more about our projects: Employee Connect

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