About Us

Khushhi IVF is a leading fertility center committed to providing ethical, compassionate, and evidence-based fertility care. We are looking for an empathetic, energetic, and target-oriented Tele Counsellor to guide patients through their fertility journey.

Key Responsibilities

- Handle inbound and outbound calls from prospective and existing patients.
- Explain infertility, IUI, IVF, ICSI, fertility preservation, and related services in simple language.
- Counsel patients with empathy and confidence.
- Convert enquiries into doctor consultations and treatment appointments.
- Follow up with digital leads, website enquiries, WhatsApp leads, and referrals.
- Schedule appointments and coordinate with doctors and front office.
- Maintain accurate records in CRM/HMS.
- Send appointment reminders and treatment-related information.
- Coordinate with marketing and patient care teams.
- Ensure excellent patient experience throughout the treatment journey.
- Maintain confidentiality of all patient information.
- Achieve monthly consultation and conversion targets.

Requirements

- Graduate in any discipline (Healthcare/Life Sciences preferred).
- 1–3 years of experience in Telecalling, Patient Counselling, IVF, Healthcare, Hospital, or Diagnostic Centre.




- Excellent communication skills in Gujarati, Hindi, and English.
- Good listening and counselling skills.
- Basic knowledge of Microsoft Office and CRM software.
- Positive attitude with strong interpersonal skills.

Preferred

- Experience in IVF, Gynecology, Obstetrics, or Hospital industry.
- Experience handling high-value healthcare leads.
- Ability to work in a target-driven environment.

Salary

- ₹20,000–₹30,000 per month (depending on experience)
- Attractive monthly incentives based on conversions
- Performance bonus
- Growth opportunities opportunities

Benefits

- Paid leave
- Incentive scheme
- Ongoing training in fertility counselling
- Friendly and professional work environment

Skills

- Patient Counselling
- Telecalling
- Sales & Conversion
- CRM Management
- Appointment Scheduling
- Communication
- Follow-up Management
- Empathy & Relationship Building

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Flexible schedule

Experience:

- healthcare/ fertility : 1 year (Required)

Language:

- Gujarati, hindi , english (Preferred)

Location:

- Ahmedabad, Gujarat (Required)

Work Location: In person

📌 Tele counsellor - FERTILITY AND IVF (India)
🏢 KHUSHHI IVF
📍 India