Project Role : Custom Software Engineer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves designing, building, and configuring applications tailored to fulfill specific business process and application needs. This role requires a thoughtful approach to understanding organizational requirements and translating them into effective software solutions. The workday often includes collaborating with various stakeholders to ensure that the applications developed align with operational goals and support seamless business functions. Continuous refinement and adjustment of applications to adapt to evolving business demands are also key aspects of the daily routine, fostering an environment of innovation and efficiency.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.




- Collaborate with cross-functional teams to gather and analyze business requirements for application development.
- Ensure the applications developed are scalable, maintainable, and aligned with business objectives.
- Assist junior team members by sharing knowledge and providing guidance to support their professional growth.
- Continuously monitor and improve application performance and user experience.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Contact Center Technology Implementation.
- Robust understanding of software design principles and application configuration.
- Experience with integration of contact center solutions within existing business processes.
- Ability to troubleshoot and resolve technical issues related to contact center applications.
- Familiarity with application lifecycle management and deployment strategies.
- Excellent problem-solving skills with a focus on delivering practical and efficient solutions.

Additional Information:

- The candidate should have minimum 3 years of experience in Contact Center Technology Implementation.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

📌 Custom Software Engineer (India)
🏢 Accenture
📍 India