Minimum Work Experience: 1+ Years

Role: Full time

- Handling incoming calls & providing technical support to subscription plans to the customers.
- Handling Live Chat on RankWatch and other mediums.
- Handle and spearhead customer retention.
- Excellent communication & convincing skills with fluency in English.
- Should be able to multi-task calls (Type & Talk), Should be an avid listener.
- Interact with the customers to resolve their queries related with hardware/software issues on RankWatch
- Respond to request for support and assistance from customers.
- Flair & Passion for Support.
- Strong customer service skills.

Job Specification:

- Ability to close deals through support and internal queries.
- Excellent communication skills in English.
- Should be able to engage the customer in a conversation and avoid dead air on calls.
- Accurately capturing required customer details in CRM.
- A high degree of self-motivation and drive.
- Ability to work both, independently and as part of a team.
- Meet Call Quality requirements as outlined via Call Monitoring Guidelines.
- Meet TAT’s as outlined in the TAT Guidelines

📌 Support Executive (India)
🏢 RankWatch
📍 India