Urgent Hiring | US Voice Analyst for Inbound Process
Location: Mohali
Number of Positions : 25
Qualification: Graduation in Any Stream
Salary: ₹20,100 CTC + ₹3,000 Night Shift Allowance + Up to ₹10,000 Incentives
Shift: US Shift / Night Shift
Experience: Freshers & Experienced Candidates Welcome
Employment Type: Full-Time
About the Role:
We are looking for enthusiastic and customer-focused professionals to join our team as US Voice Analysts.
Key Responsibilities:
Handle inbound calls with US customers
Resolve customer queries professionally and efficiently
Maintain accurate customer records in CRM tools
Follow quality standards and process guidelines
Escalate complex customer concerns when required
Achieve productivity and customer satisfaction targets
Required Skills:
Excellent English Communication Skills
Strong Interpersonal & Customer Service Skills
Problem-Solving Mindset
Basic Computer Knowledge
Comfortable Working in Night Shifts
Positive Attitude & Learning Approach
Eligibility Criteria:
Graduation in Any Stream
Freshers & Experienced Candidates Welcome
Strong Communication Skills Required
Perks & Perks:
Attractive Salary Package
Performance-Based Incentives Up to ₹10,000
Cab Facility Available (Pick & Drop)
Career Growth Opportunities
Professional Training & Development
Supportive Work Environment
Immediate Joiners Preferred
Share Your CV on WhatsApp: +91-XXXXXXXXXX
Ankita Chandel
HR Recruiter
Pay: ₹20,000.00 - ₹23,000.00 per month
Benefits:
- Provident Fund
Education:
- Bachelor's (Preferred)
Language:
- English (Preferred)
Work Location: In person
📌 Hiring for Inbound Customer Support (India)
🏢 BSCJE
📍 India