Job Description : We are looking for an experienced ServiceNow Developer / Consultant / Architect with expertise in designing, developing, implementing, and supporting enterprise ServiceNow solutions. The ideal candidate should have hands-on experience across advanced ServiceNow modules such as ITOM, ITAM, GRC/IRM, SecOps, HRSD, and CSM, along with a robust understanding of the Now Platform architecture, integrations, and automation capabilities. You will work closely with business stakeholders and technical teams to deliver scalable, secure, and high-performing ServiceNow solutions that drive digital transformation.Key Responsibilities : - Design, develop, configure, and implement ServiceNow solutions based on business requirements.- Customize and extend the ServiceNow platform using best practices and platform capabilities.- Implement and support modules including ITOM, ITAM, GRC/IRM, SecOps, HRSD, CSM, and Service Catalog.- Configure workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.- Develop custom applications using App Engine Studio and the Now Platform.- Configure and maintain CMDB, Discovery, Service Mapping, and Event Management.- Design and develop integrations using REST APIs, SOAP APIs, MID Server, IntegrationHub, and web services.- Implement automation solutions to improve operational efficiency and service delivery.- Participate in ServiceNow implementation, migration, upgrade,



and enhancement projects.- Gather business requirements and prepare functional and technical design documentation.- Perform code reviews and ensure adherence to ServiceNow development standards.- Troubleshoot platform issues and provide L2/L3 production support.- Optimize platform performance, security, scalability, and governance.- Support testing activities including unit testing, system integration testing, and UAT.- Collaborate with cross-functional teams, project managers, and business stakeholders throughout the project lifecycle.- Mentor junior developers and provide technical guidance during solution delivery.- Stay updated with the latest ServiceNow releases and recommend platform improvements.Preferred Skills : - Experience with ServiceNow implementation and digital transformation projects.- Knowledge of Service Portal and Employee Center customization.- Experience integrating ServiceNow with third-party enterprise applications.- Familiarity with cloud platforms such as AWS, Azure, or GCP.- Understanding of ITIL processes, ITSM practices, and governance frameworks.- Experience with DevOps and CI/CD for ServiceNow deployments.- ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist certifications are an added advantage.Qualifications : - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.- 5-10 years of experience in ServiceNow development, consulting, or solution architecture.- Minimum 4+ years of hands-on ServiceNow development experience with advanced modules beyond ITSM. (ref:hirist.tech)

📌 ServiceNow Developer (India)
🏢 Infosys
📍 India