Remote: Hybrid

Hi All, we're hiring for Cognizant for the role ServiceNow Solutions / Enterprise Service Management interested candidates kindly share the updated CV - [email protected] : ServiceNow Solutions / Enterprise Service ManagementLocation : Bangalorewe're hiring for two levels of It experience CandidatesExperience : 12+ Years IT and relevant to Servicenow 8+ YearsExperience : 15+ Years IT and relevant to Servicenow 10+ YearsJd for your referenceRole: Associate Director – ServiceNow Solutions / Enterprise Service ManagementExperience: 12+ years of overall IT Experience with a minimum of 8+ Years Experience and 15+ years of overall IT experience with a minimum of 10+ years of relevant ServiceNow experienceKey ResponsibilitiesOwn and drive enterprise-wide ServiceNow and Enterprise Service Management (ESM) strategy, solutioning, and delivery for global clients across industriesLead large-scale, strategic RFP/RFI/RFQ pursuits, ensuring differentiated, value-driven technical and commercial proposalsDefine and govern end-to-end transformation roadmaps, including phased delivery models, resource strategy, capacity planning, and execution governanceTake accountability for deal shaping, pricing strategy, commercial structuring, negotiations, and SOW finalization for high-value, complex engagementsDrive portfolio strategy and business growth, including market research, budgeting, GTM strategy, and expansion of ServiceNow offerings and partnershipsAct as a trusted advisor to CXO-level stakeholders, influencing enterprise transformation and ServiceNow adoption strategyProvide leadership in architecting integrated, scalable,



and future-ready enterprise solutions across multiple service linesOversee requirement discovery, gap analysis, and solution alignment for large transformation programsDrive thought leadership, innovation, and pursuit strategy, contributing to improved win rates and market differentiationLead executive-level solution defense workshops, articulating strategic value propositions and business outcomesOversee client demos, PoCs, and innovation showcases, highlighting ServiceNow capabilities, IPs, and accelerators/productsProvide strategic advisory on solution options, risks, and transformation approaches at enterprise scaleGovern the development of marketing collateral, solution assets, and industry-specific value propositionsLead and oversee large, multi-geo ITSM consulting, transition, and transformation programs, ensuring delivery excellence, governance, and client satisfactionSkills & ExpertiseDeep expertise in Enterprise Business Analysis and Gap Assessment on ITSM tools (ServiceNow mandatory)Solid command over ITIL frameworks and enterprise service management best practicesExtensive experience with SDLC methodologies: Agile, Waterfall, and Hybrid delivery modelsWorking knowledge of web technologies: HTML, XML, JavaScript, Glide ObjectsStrong understanding of enterprise architecture, integrations, and ServiceNow ecosystem capabilitiesExpertise in solution design, platform capabilities, and development technologiesExceptional executive stakeholder management, communication, and global client engagement skillsAdvanced proficiency in MS Office tools for executive reporting, proposals, and presentationsCertifications (Preferred)- Certified ServiceNow System Administrator- ITIL V3 / ITIL V4RegardsDivya

📌 ServiceNow Solutions / Enterprise Service Management (Bengaluru)
🏢 Cognizant
📍 Bengaluru