Remote: Hybrid

We are hiring a SailPoint IAM Operations Senior Associate L3Experience: 5+Mode: HybridLocation: Hyderabad and BangaloreNotice Period: Immediate to 15 DaysDescriptionBasic Qualifications:Minimum Degree Required: Bachelor's DegreeMinimum Years of Experience: 5-8 YearsCertification(s) Preferred: SailPoint IdentityNow and/or SailPoint IdentityIQ(Preferred)Preferred Knowledge/Skills: Relevant experience in end-to-end L3 production support for SailPoint IdentityIQ and/or Identity Security Cloud (IdentityNow), including lifecycle management, certifications, application onboarding, connectors, workflows, rules, APIs, and platform administration.Demonstrates knowledge, leadership, and/or a proven record of success in the following areas:• Deep hands-on experience supporting SailPoint IdentityIQ and/or Identity Security Cloud in complex enterprise environments.• Expertise in identity lifecycle, access requests, certifications, roles, policies, provisioning, aggregation, reconciliation, and application onboarding.• Ability to diagnose and resolve complex connector, aggregation, provisioning, workflow, rule, certification, task, API, and data-quality failures.• Robust experience with SailPoint rules, workflows, transforms, REST APIs, Java/BeanShell, XML/JSON, SQL, and connector frameworks.• Own Severity 1 and Severity 2 incidents, lead technical bridges, perform root-cause analysis, define corrective and preventive actions, and drive problems to closure.• Review complex changes, deployment plans, rollback plans, and production readiness; support release and change governance.• Lead vendor escalations with complete evidence, logs, traces, reproducible steps, and business impact.• Mentor L1/L2 engineers, review troubleshooting quality, improve knowledge articles and runbooks, and reduce repeat incidents.• Monitor platform health,



scheduled tasks, queues, connectors, virtual appliances, integrations, and SLA trends; identify proactive remediation and automation opportunities.• Support onboarding of authoritative sources and target applications, including schema, correlation, provisioning policies, entitlement aggregation, and validation.IAM L3 Analyst Responsibilities:• Act as the technical escalation point for complex SailPoint incidents, service requests, defects, and production changes.• Lead end-to-end troubleshooting across SailPoint, source systems, target applications, databases, APIs, virtual appliances, and network dependencies.• Perform detailed RCA for recurring or high-impact incidents and track corrective and preventive actions through completion.• Design and implement advanced rules, workflows, transforms, certifications, roles, policies, connectors, tasks, reports, and API integrations.• Manage application onboarding and change activities, including technical assessment, configuration, testing, deployment, rollback, and hypercare.• Review L2 solutions and changes, provide technical guidance, and ensure adherence to security, audit, and operational standards.• Coordinate with clients, application owners, infrastructure teams, and SailPoint support to restore service and resolve product defects.• Drive automation, monitoring, knowledge management, and service-improvement initiatives to improve stability and SLA performance.• Prepare and maintain architecture notes, support runbooks, operational procedures, known-error records, and audit evidence.• Participate in on-call support and major incident management as required.Tools Knowledge: SailPoint IdentityIQ, SailPoint Identity Security Cloud / IdentityNow, Active Directory, REST APIs, Postman, Java, BeanShell, XML/JSON, SQL, MSSQL/Oracle, PowerShell, Git, ServiceNow, Jira, Putty, WinSCP.

📌 SailPoint IAM Operations Senior Associate (Bengaluru)
🏢 Teamware Solutions
📍 Bengaluru