Remote: Hybrid

Title: Event & Alert Management Automation EngineerLocation: 100% Remote- IndiaDuration: 6-month contract (Potential to extend)Logline: Experience needed with PagerDuty and Splunk On-Call (VictorOps)Role SummaryResponsible for administering and optimizing enterprise event and alert management platforms while developing automation and scripting solutions to streamline alert routing, escalation workflows, and operational efficiency.Key ResponsibilitiesAdminister and optimize enterprise alert management platforms including Client On-Call, PagerDuty, and ServiceNow integrationsDesign and implement automation and scripting solutions to streamline alert routing, escalation workflows, and operational processesDevelop and maintain API integrations, webhooks, and automation scripts to support large-scale platform configuration and migrationConfigure and manage services, escalation policies, teams, and alert routing logicAnalyze alert patterns and system telemetry to reduce alert noise and improve signal qualityRefine platform rulesets,



escalation paths, and routing logic based on operational metrics and performance monitoringCollaborate with IT operations, engineering teams, and business stakeholders to align alerting strategies with service ownershipSupport enterprise Event Management (EVM) initiatives, including platform migration and operational governanceDevelop technical documentation, runbooks, and configuration standardsTrack and report alert KPIs and operational performance metricsRequired Skills4–6+ years experience with Client On-Call, PagerDuty, or similar incident management platformsStrong scripting and automation experience (Python, Bash, or similar)Experience with REST APIs, webhooks, and platform integrationsFamiliarity with ServiceNow incident workflowsExperience managing alerting platforms in large enterprise environmentsStrong troubleshooting and data analysis skills

📌 Splunk security engineer (Madhya Pradesh)
🏢 ITCO Solutions
📍 Madhya Pradesh