To ensure efficient branch operations, regulatory compliance, and seamless coordination between sales, credit, and operations teams while maintaining high standards of documentation, audit readiness, and process adherence.
Key Responsibilities:
Process & Compliance Management
- Ensure strict adherence to all operational processes and login checklists at all times.
- Monitor compliance with sanction and disbursement conditions for all loan files.
Coordination & Workflow Management
- Coordinate effectively with Branch Sales and Credit teams to ensure smooth processing and timely movement of loan files.
- Act as a central point of contact for operational support within the branch.
Audit & Regulatory Support
- Assist the Location Operations Head during audits, including Concurrent, Statutory, and NHB audits.
- Ensure readiness of documents and processes for internal and external audits.
Branch Administration & Compliance
- Support the Location Operations Head in maintaining branch infrastructure and administrative compliance as per NHB and organizational norms.
- Ensure all regulatory and internal compliance standards are consistently met.
MIS & Reporting
- Manage and maintain Branch Operations MIS, ensuring accuracy and timely reporting.
- Track operational metrics and highlight gaps or risks proactively.
Regulatory Activities Execution
- Ensure timely and accurate execution of regulatory requirements such as CERSAI, CKYC, and other statutory reporting authorities.
Document Management & Custody
- Ensure safe storage and proper handling of all loan documents at the branch.
- Oversee timely and secure dispatch of documents to centralized vault storage with quality checks.
Key Skills & Competencies:
- Solid understanding of HFC operations and regulatory framework
- Knowledge of CERSAI, CKYC, and NHB compliance guidelines
- Attention to detail and documentation accuracy
- Audit handling and compliance orientation
- Strong coordination and stakeholder management skills
- Proficiency in MIS and reporting tools
- Graduate (Mandatory)
Preferred Experience:
- 2–4 years of experience in operations within NBFC/HFC/BFSI sector
- Prior experience in branch operations or loan processing preferred