Key Responsibilities:

- Own end to end process delivery SLA governance and drive efficiency transformation initiatives
- Manage overall COMAG operations intake allocation billing trigger
- Monitor daily volume cycle time backlog and SLA adherence
- Drive team performance productivity quality utilization
- Interface with publishers wholesalers and internal stakeholders for escalations
- Lead process standardization to reduce dependency on tribal knowledge
- Identify and implement automation opportunities schedule intake PO master PAN
- Support transition knowledge transfer and governance reporting
- BA BS degree or equivalent business experience is preferred
- 7 10 years experience ideally in a Media or related Industry




- Knowledge of end to end supply chain distribution lifecycle
- Strong team leading and motivational skills performance reporting and tracking derive performance improvement ideas
- Ability to multi task prioritize activities meeting deadlines
- Good Analytical Aptitude Skills
- Solid team management delivery leadership
- Experience in SLA KPI governance
- Exposure to digital transformation automation initiatives preferred

Preferred Skills:

S&F-;>SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM

📌 Assistant Manager (India)
🏢 Infosys BPM
📍 India