Customer Support Engineer – Level 1 (Field Engineer) (India)

Customer Support Engineer – Level 1 (Field Engineer) (India)

02 Aug
|
Symmetrix Computer Systems
|
India

02 Aug

Symmetrix Computer Systems

India

- Locations: BTM layout – but should be able to travel to the location of the customer as and when the calls are received / assigned
- Budget: as per Karnataka Labour Act. PF, ESI, Bonus & Professional Tax will be deducted as per prevailing Govt Rules. BUS Pass amount will be reimbursed or if using a two-wheeler, we have schemes to reimburse based on the distance traveled to attend official work
- Qualification: The minimum qualification should be +2 / PUC passed. Diploma / ITI in IT / IS will be desirable
- Experience: Minimum 1 year
- Certifications: Should possess atleast one certification in Microsoft / Network /Server
- Skills:
- Should have valuable knowledge on Desktop Hardware, Local Area network, Windows 8/10/ MS office installation & configuration of Email / Outlook
- Should have worked atleast 6 months handling hardware / LAN / Windows OS & MS Office – installation & troubleshooting
- Should be able to communicate in English (verbal)

- Job Description:





- Attend to user calls w.r.t. Desktop / Laptop/ Network related issues
- Install & configure any desktop / laptop / MS office / Tally / Anti Virus software etc
- Customer call report & Daily report & weekly report
- Follow the instructions of IT related tasks assigned by the Team leader & give periodic update on the status of the work

- Must possess 2 Wheeler Driving License– Candidates owning a two wheeler will be desirable
- Process for Selection:

- Telephonic interview by the Team Leader to assess the communication skills and basic technical knowledge
- Written test – conducted at our office – Should score atleast 25 out of 40
- Personal interview – Technical & HR

We are constantly hiring. Come, join & be part of a winning team.

Mail us your CV at [email protected]

📌 Customer Support Engineer – Level 1 (Field Engineer) (India)
🏢 Symmetrix Computer Systems
📍 India

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