Department Responsibility

- Co-ordinate with sales units India from order receipt to execution.

- Communication and coordination with Process Team and SU India on technical requirements.

- Order booking into system (following all processes for approval)

- Generate and release order acknowledgement to SU India. Release order to production.

- BIS and End Customer Registration as per Plan

- Communication to SU India on status of all orders.

- Coordination with production and QA for the “Delivery Precision” for all customer orders

- Coordinate with SU India and PU for all dispatches to customers including Logistics.

- Coordinate with direct purchase team for raw material requirement for all customer orders.

- Coordinate for Customer Surveys and feedback from all customers.

- Responsible for documentation of all Customers and follow the proper distribution and dispatches of the documents to the customers and SU Globally

- Ensuring the correctness of Customer Order and order acknowledgement. CITP approval / customer clearance, etc. Responsible for record keeping.

- Coordinate customer visits. Coordinate Service & Product related customer complaints.

- Follow all statutory requirements of the company.

- Customer information / communication to be passed on to all stake holders in plant.

- To prepare PTR data for different product Accounts under PU





- To develop statistical tools for Monthly/quarterly order analysis for management review

- To develop statistical tools for Monthly enquiry analysis

- MIS Updating.

EHS Responsibility

- Carry out activities to demonstrate EHS leadership and act as a role model.

- Work according to Alleima Safety Principles towards the vision of zero harm.

- Ensuring all actions in the department are in the direction of achieving the company’s qualitative & quantitative targets.

- Ensure the department working & maintaining record as per the ISO 9001, ISO 45001

Required Competencies:-

- Alleima Business Understanding

- Good Communication skills to communicate effectively with SU

- Knowledge of stainless-steel tube products & sizes

- Planning

Authority:

- Escalate to SCM Manager if customer requirements are not fulfilled.

- Have an authority to stop unsafe process, work, task or behavior to prevent any potential harm to the people, workplace or property

Accountability:

- Bringing solutions by being proactive and taking the initiative at work.

- Being Empathetic and work closely with All stakeholders.

Education Qualification :-

Diploma and Degree in Mechanical Engineering

Experience Required:-

2 to 5 Years

Interested candidates may send their resumes on

[email protected]

📌 Executive - Customer Service Support (India)
🏢 Alleima
📍 India