What You'll Do

Client Communication & Broadcast

Send vehicle information and updates to clients via bulk broadcast messaging platforms in a timely and accurate manner

Monitor responses received from broadcast messages, understand client intent, and provide appropriate replies and resolutions over chat

Inbound Call & Chat Support

Handle incoming client calls, understand their enquiry, and provide accurate information based on available product details

Manage chat support across all platforms - resolve queries independently at your level and escalate cases to the concerned executive when required

Lead & CRM Management

Log every inbound lead and client interaction accurately in the CRM system

Ensure no lead or follow-up is missed; maintain a clean and up-to-date record of all interactions

Offer & Partner Coordination

Communicate relevant pricing and offer information from clients/dealers to the appropriate parter showrooms in a clear and professional manner

Data & Record Maintenance

Maintain all client data, responses, and records accurately in Excel and organized folder structures, strictly following defined processes

Source required response information from internal reference documents and ensure records are updated in real time

What We're Looking For

Clear, confident communicator - both in professional and conversational tone; knows when to switch between the two





Fluent in Gujarati and Hindi (spoken and written); basic English reading and writing proficiency

Comfortable working on a computer for the majority of the workday - this is a tech-dependent role

Proficient in Excel/Google Sheets - data entry, basic formatting, and file management

Familiar with or quick to learn tools like WhatsApp Business, CRM platforms, and messaging/broadcast tools

Detail-oriented - accurate data entry and record maintenance are a core part of this job, not an afterthought

Responsive and organized - able to handle multiple open conversations simultaneously without things slipping

Proactive and responsible - does not wait to be reminded; follows up, logs on time, and flags issues early

Qualifications

Graduate in any discipline (IT Diploma or BCA preferred, not required)

0–2 years of experience in customer support, telecalling, back-office operations, or a similar role

Robust typing speed and accuracy in Gujarati, Hindi and English

Prior experience with CRM tools or WhatsApp Business is an advantage

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement

Education:

- Bachelor's (Preferred)

Experience:

- Automotive service: 1 year (Preferred)

Language:

- Gujarati (Preferred)
- Hindi (Preferred)
- English (Preferred)

Location:

- Navrangpura, Ahmedabad, Gujarat (Preferred)

Work Location: In person

📌 Customer Care Executive (Automobile) (India)
🏢 JuniGadi.com (Junigadi Vehicle Solution
📍 India