- Purpose:

o Maximize revenue generation from assigned clients, through mining and farming

o Serve as the primary interface with clients for ongoing engagements. Responsible for customer engagement and satisfaction.

o Contain any escalations from the customer, without having to reach the Delivery Head/Sales Head

- Responsibilities:

o Identify opportunities to expand NeST’s footprint within existing client accounts – through mining or farming

o Develop long-term strategies to maximize profitability.

o Work with the Business Council to ensure alignment with the goals for the business unit.

o Participate in Market Intelligence discussions to stay ahead of industry trends.

o Manage stakeholder relationships to understand current and future requirements.

o Actively seek feedback to enhance customer satisfaction and identify upsell/cross-sell opportunities.

o Collaborate with the delivery unit to ensure projects meet client expectations.

o Maintain a proactive approach to problem-solving and issue resolution

📌 Key Account Manager (India)
🏢 NeST Digital
📍 India