Guest Service Associate (GSA) at the front office serves as the face of the hotel, acting as the primary point of contact for guests. They manage check-ins/check-outs, process payments, handle inquiries, and coordinate with the housekeeping and security departments to ensure a seamless and memorable stay.

Job Responsibilities:

- First Impressions: Welcome guests with a "warm and qualified attitude" and complete express or standard check-in/check-out procedures.
- Cashier & Billing: Process all payment types, verify room rates, and "perform all cashier functions adhering to internal controls guidelines".
- Department Coordination: Update Housekeeping regarding room status (e.g., "checkouts, late checkouts, early check-ins") to streamline room turnaround.




- Guest Assistance: Answer telephone calls, process meal/beverage requests, and "advise guests of messages".
- Problem Resolution: Resolve guest issues or complaints efficiently and escalate concerns to management when necessary to ensure guest satisfaction.
- Knowledgeable Guide: Maintain "up-to-date knowledge of hotel services and amenities" and local attractions to assist guests.

Pay: Up to ₹15,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Guest Service Associate (Front Office) (India)
🏢 St Laurn The Spiritual Resort
📍 India